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During the pandemic we will not longer be accepting any patients without an appointment. Please make sure you call ahead to book any/all appointments as there will be no walk-ins. The includes any injections (ie allergy shots, B12). When urgent care is in our office Monday thru Thursday please call after 4 pm to book and appointment and on Saturdays after 8:30.
If you have a fever and/or onset of cough or difficulty breathing AND any of the following within 14 days prior to onset of illness:
*Travel outside Canada – or
*Close contact with a confirmed or probable case of COVID-19 – or
*Close contact with a person with acute respiratory illness who has been to an impacted area with COVID-19
PLEASE do not come to the clinic. Call Public Health at 1-800-361-5653 for further direction and testing.
If this is a medical emergency please call 911 and let the dispatcher know about your symptoms, travel history and/or potential contact with person(s) who may have COVID-19.
Patients who have travelled outside of Canada in the last 14 days and have no symptoms, we recommend you self-isolate for 14 days. If you develop fever or respiratory symptoms within those 14 days, please call Public Health at 1-800-361-5653 for further direction. If you need to book an appointment with your family Dr., we recommend waiting until at least 14 days after you travel. If it is more urgent please call ahead and your family physician will assess how to proceed on a case-by-case basis. The Drs. will be doing some phone appointments at this time.
Patients who have not travelled but have flu-like symptoms please call the office – we will book a telephone appointment with your Dr. to assess whether you should be seen in the office.
URGENT CARE DURING COVID-19
As a precautionary measure and to avoid congestion in the waiting room we will be booking appointments for all urgent care clinics held in our office. Our evening and Saturday hours will remain the same, however we require that you call ahead to book the same day. We will accept same day phone calls after 4pm on Monday to Thursday and starting at 8:30 on Saturday when the clinics are in our office. Please check our telephone lines at ext. 4 for the clinic hours and locations of urgent care each week.
We ask that you present your Ontario Health Card at EVERY visit. Please provide us with your current address and telephone number so that our records remain up to date. Failure to present a valid Ontario Health Card at your appointment may result in a charge for that visit. Your assistance is appreciated.